Contact Aurone
Let’s connect.
Follow our craft and new collections, or reach our team directly when you need personal assistance.
Follow Aurone
Social media
Account links will be available here soon.
Direct assistance
For product, sizing and order questions, a direct conversation with our team will be available here.
Helpful answers
A few answers.
Will the product match the photos?
Our photographs are created to show the design, finish and proportions as accurately as possible. As each piece is finished by hand, subtle variations may appear and are part of its individual character.
Where can I find my order receipt?
Your order confirmation and receipt are sent to the email address used at checkout. Please also check your spam or promotions folder if you cannot see them.
How can I request a return?
Send us your order details through the contact form. We will review your request and explain the available return steps according to the item and order status.
Will an out-of-stock piece return?
Some designs may be produced again while others are limited. Tell us which piece you are interested in and we will share the latest availability information.
Send a message
How can we help?
Share as much detail as you can, including an order number when your question concerns an existing purchase.
Order support
After-sales service
